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FAQs - YourDesignerwear.com

Shipping / Returns Related FAQs

Usually courier companies reattempt the deliveries if undelivered in the first attempt. In such situations, we suggest you please contact the local courier office and check for the exact status of the parcel. If still remains undelivered then you may contact us and we will update you after checking with the courier company.

Yes, there is a possibility. Usually the products get ready as per the mentioned time but upon customer's request we can check if the order can be shipped early. You need to write an email to [email protected] for such concerns.

However, it is recommended to ask us in prior before you placing an order so that we can check the availability and assist you accordingly. You can also select '5 to 7 Days' option from 'Days to Ship' Filter.

Every product needs different processing time to get ready and shipped from our side. Once you open a product, you will find the processing time (Days to Ship) is mentioned on our website on the right hand. Stitching on any of the product/s will take additional 5-7 working days.

Yes, we provide 100% FREE shipping within India.

Shipping charges are calculated on the basis of approximate weight of selected products in cart and the delivery destination country. Thus, it may vary depending on the approximate weight of selected products and the delivery address. You can check the shipping charges while checking out for your order.

Yes, you would receive an email with the Airway Bill Number of the courier once it is shipped. You would be able to track it with the respective courier in 24 hours.

Such decisions are made, based on the order placed. Please email / contact us with your order number and the request. We shall get back to you based on the order that's placed.

We use reputed couriers like DHL, Fedex, UPS, Aramex, Bluedart based on the destination of delivery. The concern department decides which courier services to be used according to the destination country.

Custom duty charges / VAT / Import duty, are solely under the discretion of the local governments and as a seller, we have no control over the same. Your country's Import Rules and regulations play a vital role in determining the Custom duties / VAT / Import duties etc.

Custom duty is a kind of indirect tax which is levied on the import and export of goods for international trade. Duties levied by the government in relation to imported items are referred to as import duty. The custom duty charges are decided solely by the local government of the receiver. The weight of the package, the value and the dimensions or other criteria, play a role in determining the custom duty/ local taxes/ VAT on the package.

Refunds are initiated from our side only after we receive the goods at our end in its original condition. The Quality Check team from their end checks for the defect and once the defect is identified we do the process for the Refund.

We would be able to accept returns for all eligible products. For such concern, you need to write to us on [email protected] within 24 hours of the delivery made. Please check the returns policy mentioned on the website, to understand if the product that you ordered is eligible for return.

Yes, we ship all our products worldwide.